Privacy Policy

Alta is dedicated to protecting the privacy of our customers whilst collecting information relevant to your shopping experience with us. This information includes but is not limited to name, email address, phone and mobile phone numbers, home address, date of birth, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, and shopping preferences.

 

We respect the privacy rights of our customers and recognise the importance of protecting the information collected about them. All the information provided to Alta is used solely for our own purposes in ensuring we can provide you with the best shopping experience.

 

If we make amendments to this Privacy Policy, they will be published here.

 

You have the right to review and update your personal details at any time. If for any reason you are concerned that the personal information we hold is not correct, please visit our website and after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and can be updated in the "Account" section.

 

By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. 

 

When We Collect Information

 

Collection of your personal information can occur through various interactions:

When you visit and use our website;

When you place an order with Alta;

When you register an online account with Alta or send a request or applications for our products or services either electronically, by phone, or in person;

When interacting with us on Social Media; communicating - whether online, over the phone, or in person - with our team members;

 

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

 

 

Cookies

 

Alta may use cookies on this site from time to time. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits so we can help display the information on our website in a way that matches your interests. Most websites use cookies.

Data 

 

Alta is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Updating and Accessing Your Personal Information

 

If your Personal Information changes, we invite you to correct or update your information. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, request that we no longer use your information to provide you services, or delete your Personal Information, you may do so through your account settings, or contact us at hello@alta-made.com. We will respond to your request to have your Personal Information updated as soon as possible. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choices About Use of Your Information

 

You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.

We offer you the chance to receive newsletters which we will send to you via email. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.

You can opt-out of receiving these newsletters at any time.

You can do so by either unselecting “Subscribe to our newsletter” during check out or click the “Unsubscribe” link at the bottom of our promotional emails. You can also email hello@alta-made.com with your request to opt out and we can manually remove your details from any future promotional contact lists. 

Many browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or enable selective use of cookies. Please note that, if you choose not to accept cookies, some features and the personalization of our Services may no longer work for you. 


 

Security & Encryption

 

Whilst we treat all your personal information with utmost care, no information transmitted over the internet can be guaranteed to be 100% secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Alta cannot be held accountable if there is an unforeseen security breach.

Third-Party Disclosure and Links

 

The website may include links to other websites whose privacy practices may differ from those of Alta. If you submit Personal Information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any third-party websites you visit.

Privacy Breaches

If you believe that for any reason your privacy has been breached, please contact hello@alta-made.com and we will resolve the issue.

Changes to This Policy

 

Alta may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date below and may notify you by email (sent to the e-mail address specified in your account). We encourage you to review this Policy whenever you visit the Services to understand how your Personal Information is used.

Questions About This Policy

If you have any questions about this Policy, our practices related to the Services, or if you would like to have us remove your information from our database please feel free to contact us at hello@alta-made.com.

Last Update: March 2021